Returns and Refund Policy - Modiva.fashion

1. General Returns Policy

You have 14 days from the date of receiving your item to request a return.

• The item must be in the same condition as you received it: unworn, unused, with original tags, and in its original packaging.
• Proof of purchase or receipt is required.
• Returns must be requested in advance via email at info@modiva.fashion. Items cannot be returned without prior authorization.

Return Address

Returns are typically sent to our warehouse. Please contact us for the correct return address and further instructions.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer.

For any questions, please feel free to contact us via email at info@modiva.fashion.

2. Damaged or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately. We will review the issue and provide a solution.

3. Exchanges

If you wish to exchange an item, we recommend returning the original item and placing a new order. This is usually the fastest way to receive your desired product.

4. European Union Return Policy

If your order was shipped to an address within the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason.

Conditions:

• The item must be unworn, unused, and in its original condition.
• Original tags and packaging must remain intact.
• Proof of purchase is required.

5. Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

• Approved refunds will be processed within 14 days using your original payment method.
• In case of delays, please allow up to 15 business days for the refund to appear in your account.

Delayed Refunds

If you have not received your refund after 15 business days, please contact us at info@modiva.fashion. We are here to help.