Get in Touch We're Here for You
At Modiva, your experience matters. If you have questions about your order, sizing, or anything else, our FAQ page is the perfect place to start.
We’ve put together the most common answers to help you quickly and easily no waiting, no hassle.
Stylish shopping, made simple.
FAQs
Please contact us as soon as possible at info@modiva.fashion with your order number, full name, and the desired size.
We’ll do our best to make the change before your order is processed. If your order has already shipped, you’ll need to wait for it to arrive and request an exchange afterward.
Email us immediately at info@modiva.fashion with your order number, full name, and the correct address.
If your order hasn’t shipped yet, we’ll do our best to update it in time.
Confirmation emails are sent once your order is processed, typically within 1–4 business days. Please check your spam folder or Gmail’s 'Promotions' tab.
Still can’t find it? Make sure your email address was entered correctly. If all else fails, contact us with your order number at info@modiva.fashion and we’ll look into it.
Our standard delivery time is 5–12 business days. Please note that weekends, holidays, or unexpected delays may extend this slightly.
Yes! As soon as your order is shipped, we’ll send you a tracking link via email.
Didn’t receive it? Check your spam folder. Still no luck? Contact us at info@modiva.fashion with your order number.