Processing Time:

• Orders are processed within 1–4 business days, excluding weekends and public holidays.
• You'll receive an order confirmation via email. Once shipped, a tracking number will be provided.

Delivery Time:

• Standard Shipping: 6–12 business days.
• Free shipping on all orders over €50.

Shipping Costs:

• Orders over €50: Free shipping.
• Orders under €50: Standard shipping rates apply.

Note: We are not responsible for delays caused by the courier service.

We understand that sometimes a product may not meet your expectations. Our return policy is designed to ensure a hassle-free experience.

Return Window:

• You may return your item within 14 days of delivery, provided it is unused, in original condition, and with all tags attached.

Refunds:

• Refunds are issued to the original payment method within 14 business days after we receive and inspect your returned item.
• Return shipping costs are the responsibility of the customer.

Non-Returnable Items:

• For hygiene reasons, certain items (such as underwear, swimwear, and accessories) are non-returnable. These items are clearly indicated on the product page.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact our customer support within 48 hours of receiving your order. Include your order number and a clear photo of the item.

Orders are processed quickly. If you need to modify or cancel an order, please contact us as soon as possible.

Changes or cancellations are no longer possible once an order has been dispatched.

For any questions or concerns, please reach out to our customer service team. We're here to help.

Please ensure your shipping address is accurate. Modiva.fashion is not responsible for incorrect deliveries due to inaccurate address information provided by the customer.

Orders returned due to incorrect addresses will be refunded, excluding shipping costs.